KRISTIE M. ARCISZEWSKI

Questions or comments may be directed to Kristie at kristie@kristieshejumpsintocyber.com.

SUMMARY

• Leadership-oriented and goal oriented IT professional with 7+ years’ experience in desktop support.
• Effective and creative problem solver, integrated with exceptional customer service skills.
• Strong interpersonal communication skills.
• Associate degree in cyber security.
• Currently working on master’s degree in cyber security.
• CompTIA A+, Dell OEM, Microsoft, and Apple Certified Mac Technician (ACMT) certified.

PROFESSIONAL EXPERIENCE

CompuCom Systems
^{contracted to GE Healthcare – Wauwatosa, WI}
Desktop Support Team Lead
2014 to Present

• Provide leadership, mentoring, and guidance to on-site and remote technicians located all over the U.S.
• Lead weekly technical meetings with technicians.
• Interview prospective technicians.
• Analyze and prepare a variety of metrics reports for 15+ locations using ServiceNow platform and Excel.
• Collaborate as a CompuCom/GE training team member to ensure technicians are meeting client standards and following proper procedures.
• Conduct individual and group trainings with new and existing technicians, including writing training materials.
• Received SPARK award (Q1 2018) for consistent SLA achievement, above average ticket volume, and top-notch customer service.
• Troubleshoot and fix L2 hardware and software issues on laptops and desktops (Windows/Mac), tablets (iPad), and mobile phones (iOS/Android) on a walk-up and remote support basis.
• Consistently requested by client to lead several different projects of high visibility, on location and off site.
• Conduct asset management and inventory control activities for ~1,200 computer assets.
• Securely perform data migrations, extractions and restorations on hundreds of Windows OS computers.
• Conduct computer onboarding and set-up sessions for groups of up to 180 people in person and off site.
• Image, configure and install hundreds of PC and Mac computers to meticulous business-specific standards.
• Provide on-call and daily AV and telepresence systems support with MS Teams integration.

Robert Half
^{contracted to Lutheran Social Services – Milwaukee, WI}
IT Customer Support Specialist
2014

• Achieved 99.64% customer satisfaction rating, up 1.2% from previous month.
• Closed out an average of 21 trouble tickets per day using Heat ticketing software.
• Managed groups and file permissions via Active Directory.

Catholic Memorial High School – Waukesha, WI
Communications Coordinator
2011-2013

• Wrote and edited copy for marketing materials, press releases, and quarterly alumni magazine in print, web, and social media formats.
• Managed the implementation of and maintained the organization’s website using a Content Management System (CMS) and HTML coding.

Girl Scouts of Wisconsin Southeast – Milwaukee, WI
Communications & Public Relations Manager
2007-2011

• Managed content for organization’s 100+ page CMS-based Web site.
• Edited marketing and corporate communications print collateral for entire organization.
• Strategized, developed, and implemented social media marketing campaigns.
• Implemented public relations plans according to national organization guidelines.

EDUCATION

University of Wisconsin – Green Bay
Masters in Cybersecurity (projected graduation in 2024) Current GPA 4.0

Waukesha County Technical College – Pewaukee, WI
Associate of Applied Sciences: Cybersecurity Specialist Graduated: 2020 with honors

• Certificate: CAE2Y Cybersecurity (2019)
• Certificate: IT Security Administrator (2019)
• National Technical Honor Society (2020)
• Phi Theta Kappa Honor Society (2019)

Brensten Education – Waukesha, WI

Certificate: Network Administration & Help Desk Support Graduated: 2013

Alverno College – Milwaukee, WI
Bachelor of Arts – Professional Communications

VOLUNTEER EXPERIENCE

CompuCom
Active member of Women in IT affinity group
2019 to present

Active member of LGBTQ+ affinity group
2019 to present

Mental Health month planning committee member
2020

Center for International Cybersecurity Intelligence
Director of Operations Services & Board Member
January 2021 to December 2021

• Conduct OSINT research.
• Prepare written intelligence reports.
• Provide guidance and mentorship to cyber analysts for training and skills development.
• Interview prospective analysts to fill empty volunteer positions.